FAQ

1. Shopping FAQ

Q1: Can I buy directly from your website?
A: Yes, we accept online orders for wholesale and custom vape pens, cartridges, and accessories. For large orders, please contact us for a quote.

Q2: Do you offer OEM services?
A: Absolutely. We can customize empty vape pens, packaging, and branding according to your requirements.

Q3: Do you have overseas warehouses for faster delivery?
A: Yes, we are a wholesale factory with large stock in our overseas warehouses. We can ship quickly, and most orders arrive within 2–5 days. We have many new and hot-selling models available. If you have any questions, our customer service team is always ready to assist you.

2. Payment FAQs

Q5: What payment methods do you accept?
A: We accept bank transfer (T/T), PayPal, Western Union, and secure credit card payments.

Q6: Is payment safe on your website?
A: Yes, we use secure payment gateways to protect your transaction.

3. Shipping FAQs

Q7: What shipping methods do you use?
A: We mainly use UPS, FedEx, and DPD for fast and reliable delivery.

Q8: Do you provide tracking numbers?
A: Yes, you will receive a tracking number as soon as your order is shipped.

4. After-Sales FAQs

Q9: What if my vape pens arrive damaged?
A: Please contact us within 48 hours with photos/videos of the damaged items. We will arrange a replacement.